FAQ

Frequently Asked Questions (FAQs)

Shipping Information

Q1: How long does it take for my order to be shipped?
A1: Orders are typically processed within 1-2 business days. Transit Time is 3-6 business days. In total, 4-8 business days.

Q2: Do you offer international shipping?
A2: We currently sell products in the United Kingdom. We do not offer worldwide shipping.

Q3: Can I track my order?
A3: Once your order is shipped, you will receive a tracking number and tracking link via email. You can use this tracking number to monitor your package’s progress.

Return Policy

Q1: What is your return policy?
A1: We accept returns within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. Some exceptions apply for certain items, such as final sale products.

Q2: How do I initiate a return?
A2: To initiate a return, please contact our customer service team at info@cozyhaus.co.uk, providing your order number and the items you wish to return.

Q3: Will I be charged for return shipping?
A3: Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item or defective product).

Refund Policy

Q1: When will I receive my refund?
A1: Once your return is processed and approved, refunds will be issued to the original payment method. Please allow 10 business days for the refund to appear in your account.

Q2: Can I get a refund if my item is on sale or discounted?
A2: No, you can't get a refund on a Sale or Discounted Items.

Cancellation Policy

Q1: Can I cancel my order?
A1: Orders can be canceled within 24 hours of placement. After 24 hours, the order will likely have already been processed and shipped, and cancellations may not be possible.

Q2: How do I cancel my order?
A2: To cancel your order, please contact our customer service team as soon as possible with your order details.

Exchange Policy

Q1: Can I exchange an item for a different size or color?
A1: Yes, exchanges are allowed within 30 days of purchase, as long as the item is unused and in its original condition. Please get in touch with our customer service team for assistance with exchanges.